Customer Success Manager at sympl

✔️ You guide HR teams from “Where do we start?” to “Oh wow, this is brilliant!", all inside the sympl software.

✔️ You tidy up the pre-sales handover and onboard customers so well they wonder why other software isn’t this easy

✔️ You spot customer needs early, tackle challenges before they grow and keep engagement on track (= the golden mix to strong retention)

✔️ You make renewals and upsells feel natural, so customers clearly feel how it strengthens their recruitment 📈

✔️ You’re the first ear to our users, sharing feedback with the product team so sympl gets better every day

✔️ Master's degree or equivalent through experience

✔️ +5 years of experience in Customer Success, HR Management, Operations or Account Management

✔️ You run your customer portfolio like a mini-business: you prioritise wisely, think commercially and take ownership (without needing a babysitter)

✔️ You write and speak English and Dutch fluently and explain software like it’s the simplest thing ever

✔️ You’re data-driven and comfortable with tools (Active Campaign, Intercom,...) & dashboards. You know tracking is where the magic starts 💫

✔️ A role with real variety and real impact. You work side-by-side with our two founders and help shape where sympl goes next

✔️ A stunning office with a sunny terrace and good vibes in Antwerp, plus the freedom to work from home

✔️ Team targets met? Then yes, we pack our bags for a workation in the sun

✔️ Trainings, events, expert coaches… 📚 if it helps you level up, we’ll happily foot the bill

✔️ And of course: a competitive package with a MacBook, smartphone (+ subscription), meal vouchers, 26 vacation days and DKV hospital insurance.

sympl is a scale-up that helps companies reach candidates through targeted advertising on social media. In other words : we give HR team superpowers.

Anyone can launch a recruitment campaign on social media in under 10 minutes, even without any marketing know-how, thanks to our sympl user interface (see what we did there?).

It’s a SaaS solution built on our own technology and marketing expertise, all developed and managed from our HQ in the center of the universe 🌍 (Antwerp, of course).

1. You answer a few short questions.
2. You upload your resume or email it later.
3. You will receive a confirmation of your application.
4. Mark from sympl will contact you.